Terms & Conditions

Please read the below mentioned terms and conditions carefully constituting an integral part of the Participant Agreement for the event. All events advertised in our brochures and on our website are operated by Bikat Adventures Outdoors LLP, company registered under the Indian Companies Act,2013 (hereinafter called 'the Company', ’we’, ‘us’ or 'our'), and are sold subject to the following conditions:

1. Insurance

Adequate and valid outdoor insurance is a mandatory requirement for all international (Non-Indian) and domestic (Indian) participants. The same should be obtained before the date of departure.

2. How to Book

To make a booking, you can contact us through email/phone, our website www.bikatadventures.com, or through an approved travel agent. The person making the booking must be 18 years old or over and must  possess the legal capacity and authority to make the booking. If one person is making the booking on behalf of other people then after the booking of the event, other people will also be required to take the undertaking of accepting the terms and conditions mentioned in this agreement. All international (Non-Indian) participants may also be required to pay for any non-transferable and non-refundable items  such as National Park entrance fees and Permits as per the requirements of the particular Park/permits applicable for all international (Non-Indian) participants..

When any event is booked through an approved travel agent, all communication/changes/enquiry in relation to the event will only be accepted through the travel agent only.

After the acceptance of the booking, the company will issue a confirmation invoice to you. You are advised to please go through the confirmation invoice carefully and inform the company of any changes, if required to be made. Names and identity proof provided by you must be legally valid and self attested. Travel documents/itinerary will be sent or emailed to you well in time before the departure of your tour, but will not be issued unless payment of the due balance has been received and any pending cheques have been cleared.

Your personal safety is of paramount importance to us and therefore it is imperative that you inform us in writing, at the time of booking, of any condition (medical or otherwise) that needs any special care/attention and that might affect your or other people’s experience during the event. You agree to provide any/all information that may be asked by government authorities / border control / security agencies for the purpose of security and counter terrorism. This is known as Advance Passenger Information. The information you must provide will include, but not be limited to, full name – as shown in your passport or travel document, gender, age, nationality, travel document type, and number. For Indian nationals, this information may be provided only for the person making the booking (lead booking participant) but for Non Indian nationals, the same might be asked from all participants.

2.1 In case of booking with Partial Amount

In case of bookings made by paying partial amount, you are expected to make the balance payment at least 30 days prior to the departure date (w.r.t. to the published itinerary of the event & batch booked). In case the balance payment is not made at least 30 days prior to the departure date, then the booking would be deemed cancelled and Bikat Adventures would not be liable towards any cash refund. However, you can request for a voucher refund and the same would be treated as per the cancellation policy (refer clause 3.1.2).

3. Prices, Surcharging and Refund Situations    

Prices (for all events) are updated regularly on our website but the company reserves the right to change the prices from time to time. There might be temporary offers & promotions running from time to time and the company reserves all rights to introduce or withdraw any offer or promotion at any time without any prior intimation. However, those who have already booked using any promotion or offer would not be affected.

3.1.1    Change/Cancellation of Booking by participant

3.1.1.  Process – The cancellation process is completely automated. Please login to your Bikat account and find relevant instructions on your dashboard. You can choose your preferred mode of refund (Cash/Voucher) as per the policy below and your refund would automatically be processed by the system. In case of any issue write back to us at support@bikatadventures.com and we will process your cancellation request.

3.1.2.  Replacement of participant(s) – Our system allows you to seamlessly replace any of the participants in your booking through the Bikat login account dashboard. Please note that this feature is applicable only when the status of the Booking is “Paid” and there are at least 10 days remaining prior to the departure date (departure date minus 10). The new participant needs to print, sign, scan and send the undertaking form to info@bikatadventures.com

Please note that the replacement would not be applicable on any Volvo/Train transport booked for the original participant. The same would be automatically cancelled. This is simply because the seats booked in such transport mediums are not transferrable.

3.1.3.  Cash Refund:  Cash refund is applicable only in case of bookings made without any discount (promotional code/voucher/dynamic discount). Also, the cash refunds would not be applicable in case of shifted batch bookings & if the status of the Booking is "Booked".

The Refund of the amount would be processed as per deduction guidelines outlined in table below:

Certifications

Ministry of Tourism
Indian Mountaineering Foundation